It is important that we are able to positively identify our customers to comply with both our regulatory requirements and to help ensure the security of accounts. As such, we may be required to conduct enhanced verification following our Know Your Customer (KYC) process.
We will contact you should this be necessary and will let you know what information or documentation we require.
bet365’s Regulatory Requirements
In order to comply with our regulatory requirements, it is important that we take steps to help ensure that gambling is fair and open, not linked to crime and does not lead to harm.
This means that at times we need to ask you for your assistance to be able to confirm your identity and show that you have sufficient funds to support your gambling activity. Where such information is required, your bet365 account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.
Information to Verify Your Identity
In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving licence or a document confirming your residential address such as a utility bill.
All copies of personal identification must contain photographic ID and should clearly display your full name, date of birth and have a valid document expiry date. Please note, if your identity document has an expiry date on the back this will also need to be included.
Information to Verify Your Funds
In order to verify the source of the funds you use to bet with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.
Although we may require employment details, we will not contact your employer as part of these checks. We will let you know what information or documentation we require as part of the enhanced verification process.
bet365’s Information Policy
How long does it take to verify my documents?
If you have submitted your documents using the upload facility in the Know Your Customer section of the website, we aim to review your documents within 48 hours. Once the review is complete we will notify you by email.
However please be aware that due to high volumes, any documents sent in by email can take up to 48 hours for us to review. Once the review is complete we will notify you by email.
When logged in, the Know Your Customer section can be accessed via the Services drop down menu in the top right corner > Members > My Account > Know Your Customer, alternatively, if logged in on a computer, it can be accessed
How to Verifying my documents?
The quickest way to verify your documents is to upload these via the Know Your Customer section of the website, where you will also find guidance on our KYC requirements and how to complete the verification process.
We will aim to review your documents within 48 hours. Once the review is complete we will notify you by email.
If you have any difficulties uploading your documents via the Know Your Customer section